Information
In-home services: In Tiff's clean and quaint home located in the heights, pets have full home, furniture, and yard access. The yard is secured by a solid tall fence as well as cameras indoor and out for added security and peace of mind for pet parents. For increased safety for all pets, a collar or harness is required to be worn at all times for in home boardings!
Meet before booking: To help ensure Tiffany is the right choice for you and your pets during your travels, she invites you and your pets to meet her at her boarding home. Prior to booking, information regarding other pets that may be present will be shared!
Late arrivals: Although we understand that unexpected delays such as traffic may occur, arriving for pickup and drop-off at the agreed upon time when booking is highly appreciated and allows Tiff to provide the best care for all visiting pets. Thank you!
FAQ
Frequently asked questions are answered here
1. How/When should I pay?
Zelle, Venmo, Cash App, PayPal or USD. Full payment is due two days before requested service begins. A receipt for services rendered is available upon request after payment.
2. Are deposits required?
To confirm your first pet reservation, a 25% non-refundable deposit is kindly asked at the time of request to solidify the allotted time for your pets' services.
3. Cancelation policy?
All reservations are coupled with a three-day cancelation policy. Repeatedly canceling bookings within the three-day period will result in no longer being able to receive services. This ensures Tiff's Tails and Treats are prioritizing pet parents that are truly in need of pet care!
Already paid for a boarding or house-sitting service and need to cancel? Your funds will return within 12hrs, minus a $75 last minute cancelation fee. Funds for walks and drop-ins do not transfer to a later date when canceling within the three-day cancelation period and are nonrefundable.
4. Pickup and Drop-off?
Direct drop-off to my boarding location or pick-up and drop-off from your home is available for an additional fee.
$35 round trip - $20 pickup or drop-off
Boarding drop-off occurring before 12pm with pickup occurring past 6pm the following day - A full days boarding fee will be included.
5. Holiday Rates?
Due to the higher demand of pet bookings around the holidays, and dates that are near and dear to Tiff's Tails and Treats; a holiday rate replaces the standard fee for the first pet only. These dates are subject to change and are as follows:
Feb 13 - 18, Mar 3 - 5, May 23 - 26, Jul 4- 7, Aug 29 - Sep 2, Nov 28 - Dec 1, Dec 21 - Jan 4
6. What should I bring?
You're welcome to bring a variety of items that will help keep your pet extra comfortable during their stay. These items may include toys, snacks, bedding, food bowls, medicine, etc. Items that are not needed and already provided are water bowls, multiple kennels, more food than is needed for their stay, etc.
7. How to stay connected?
After meeting and confirming your booking details with your deposit, Tiff's contact number will be provided for direct communication and faster service requests anytime through text!