FAQ

Zelle, Venmo, Cash App, PayPal or USD. Full payment is due two days before requested service begins. A receipt for services rendered is available upon request after payment. 

To confirm your first pet reservation, a 25% non-refundable deposit is kindly asked at the time of request to solidify the allotted time for your pets' services.

All reservations are coupled with a three-day cancelation policy. Repeatedly canceling bookings within the three-day period will result in no longer being able to receive services. This ensures Tiff's Tails and Treats are prioritizing pet parents that are truly in need of pet care!

Already paid for a boarding or house-sitting service and need to cancel? Your funds will return within 12hrs, minus a $75 last minute cancelation fee. Funds for walks and drop-ins do not transfer to a later date when canceling within the three-day cancelation period and are nonrefundable.

Direct drop-off to my boarding location or pick-up and drop-off from your home is available for an additional fee.

$35 round trip - $20 pickup or drop-off

Boarding drop-off occurring before 12pm with pickup occurring past 6pm the following day - A full days boarding fee will be included.

Due to the higher demand of pet bookings around the holidays, and dates that are near and dear to Tiff's Tails and Treats; a holiday rate replaces the standard fee for the first pet only. These dates are subject to change and are as follows:

Feb 13 - 18, Mar 3 - 5, May 23 - 26, Jul 4- 7, Aug 29 - Sep 2, Nov 28 - Dec 1, Dec 21 - Jan 4 

You're welcome to bring a variety of items that will help keep your pet extra comfortable during their stay. These items may include toys, snacks, bedding, food bowls, medicine, etc. Items that are not needed and already provided are water bowls, spare kennels, more food than is needed for their stay, etc.